Terms of Service (Public offer)

Republic of Slovenia, Ljubljana

Date of placement 01.06.2023

Date of entry into force 01.06.2023

This Offer (hereinafter referred to as the "Terms", "Offer", "Agreement") is addressed to individual entrepreneurs, legal entities and / or citizens who apply the special tax regime "Professional Income Tax" (hereinafter referred to as the "Supplier") with the offer of QVEDO d.o.o. (Tax number: 49961055) (hereinafter referred to as the "Offeror") to conclude an agreement on providing Suppliers with the opportunity to post the services they provide on the website, in the QVEDO mobile application and / or other sites of the Offeror (hereinafter referred to as the "Platform") on the Internet by joining the terms of this Offer in accordance with Civil Code of the Republic of Slovenia. Unconditional acceptance (acceptance) of the terms of this offer is considered to be registration on the Platform on the Internet, or installation and use of the Offeror's application on the Supplier's device or the performance of any actions aimed at any use the Offeror's Platform or any other actions aimed at using the services or functionality of the Offeror's Platform, including through the Offeror's application. Acceptance of this Offer (Agreement) on other conditions other than those specified in this Offer, or acceptance under a condition, is not allowed.

1. Terms

1.1. The following terms are used in this Offer:

1.1.1. Platform - the website of the Offeror and/or the QVEDO mobile application on the Internet information and telecommunication network, which allows Users to purchase Activities from Suppliers, as well as negotiate, conclude transactions and make settlements with Users who intend to purchase or have acquired Activities.

1.1.2. Secure page of the Platform - any action on the Platform is data exchange, the QVEDO website and / or mobile application uses a secure connection protocol, the principle of which is the exchange of encryption keys, which guarantees the authenticity of the resource accessed by the visitor, the integrity of the transmitted information (data is not changed and will not be lost) and confidentiality (256-bit encryption, excluding intruders' access to information).

1.1.3. Activity is an event, event, tour or service presented on the Platform, including, but not limited to, the QVEDO mobile application, the website https://qvedo.com/ and other sites representing the Offeror.

1.1.4. Provider - the main organizer of the Activity, which publishes and owns the Activity, manages all valid settings for the Activity, there can be only one.

1.1.5. Supplier's team - a co-organizer, employee, team member who helps or replaces the Supplier for the period of the Activity, he is also a member of the Supplier's team.

1.1.6. Guest user is an unregistered (not authorized) visitor of the Platform who visited (opened on his device) the website and/or downloaded and launched the QVEDO mobile application once.

1.1.7. User - a registered, authorized visitor to the Platform.

1.1.8. Buyer --- a person (User) who paid for the Supplier's Activity.

1.1.9. A support employee is a representative of the Offeror who performs the tasks of verifying, approving, refusing, correcting and other actions related to the admission to the publication of the Supplier's Activity on the Platform.

1.1.10. Complaint - a problem that arose in the process of booking, attending and / or conducting an Activity, canceling a booking, compensation, challenging, expressed in the form of a dispute, the decision to satisfy or refuse which is made by the Offeror independently.

1.1.11. Payment - payment to the Supplier, made by the Operator from the funds received from the Buyer in payment for the Activity.

1.1.12. Payment is a payment from the Buyer to the Supplier for the Activity.

1.1.13. Transaction is a civil law transaction concluded between Buyers and Suppliers using the Platform.

1.1.14. Operator - a money transfer operator, a paying agent acting on the basis of an agreement concluded with the Offeror to ensure settlements between Buyers and Suppliers on concluded transactions.

1.1.15. Nominal account - the Offeror's bank account, where funds are accumulated to pay for the Supplier's services and, subject to the proper completion of the transaction, are transferred to the Supplier.

1.1.16. Service Fee - the Offeror's remuneration, the amount of which corresponds to the amount to be transferred to the Supplier and is presented on the Nominal Account.

1.1.17. The currency of the Offeror is Euro in which the Payment is made.

1.1.18. A floating exchange rate is an exchange rate regime in which currencies depend and fluctuate on the foreign exchange market.

2. Subject of the Agreement

2.1. This Offer is a proposal by the Offeror to conclude a Paid Services Agreement to provide the Supplier with the right to post information about the Activities on the website, in the QVEDO mobile application and / or other platforms of the Offeror. In addition to these Terms, the Personal Data Processing Policy is applied, which governs the collection and use of personal data by the Offeror, as well as the Payment Processing Terms - payment services (service fee / agency fee) provided to the Users of the Offeror's Platform.

2.2. The Offeror does not own, sell, resell, organize, provide, manage and/or control the Activities posted on the Platform by Providers, is not an organizer of excursions, trips, or other services provided by the Provider, is also not a seller of travel services, tourism products. By entering into legal relations using the Platform, the Buyer and the Supplier enter into a contractual relationship directly with each other. The Offeror is not a party or other participant in any contractual relationship between the Buyer and the Supplier, nor is it a travel agent or insurer or carrier. The Offeror does not act as an agent of the Buyer and/or the Supplier, except as provided in the Payment Services Terms. The Offeror is the Supplier's agent in terms of organizing the acceptance of payment from the Buyers. The Offeror, within the framework of this offer, through the Platform, provides the Supplier with information services for a fee and acts as an agent in terms of making payment for the services provided by the Supplier. The Supplier shall pay the agency fee (service fee) within the time and in the manner established by this Offer.

2.3. Relationships arising between the Supplier and the Buyer in the course of the Transactions for the acquisition of Activities on the Platform are governed by the Service Agreement of the Offer.

3. Terms of interaction between the parties

3.1. The Offeror provides the Supplier with the opportunity to place their Activities on the Platform and set their own price, free dates and the rules for acquiring the Activity allowed by the Platform.

3.2. The Provider allows Users who have verified their mobile phone and e-mail to make a booking.

3.3. By accepting a booking request or providing a booking confirmation through the Platform, the Supplier enters into a contract directly with the Buyer and undertakes to provide him with his Services in accordance with the conditions and price specified in the Activity. The Supplier also undertakes to pay the applicable fees, in particular the service fee for the services of the Platform for each booking from the total cost of the Activity (including additional services provided by the Supplier to the Buyer). All terms, rules and regulations included in any additional agreement with Buyers must:

3.3.1. comply with these Terms and the information contained in the Activity;

3.3.2. be indicated clearly enough so as not to cause ambiguous understanding and interpretation in the description of the Activity.

3.4. In order to inform the Buyer about who is conducting the activity, the Supplier is obliged to place full information about himself, in accordance with the requested data of the Platform (company name (name), location (address), mode of operation, state registration number of the record on the creation of a legal entity, last name, first name, patronymic (if any), state registration number of the entry on the state registration of an individual as an individual entrepreneur). If third parties other than the Supplier itself are involved in the Activity, it is necessary to add the relevant information (Photo, full name, position, for example, Licensed guide, instructor, etc.) in the "Team" section in the description of each specific Activity.

3.4.1. If the Supplier's employees and / or third parties are involved in the Activity, the Supplier is obliged to independently obtain the consent of these persons to the processing of their personal data provided for in clause 3.4., Information about which he places in the appropriate section. The form of consent to the processing of personal data is provided to the Supplier by the Offeror at the request of the Supplier.

3.4.2. In case of posting information about the persons specified in clauses 3.3., 3.3.1., the Supplier is obliged to independently familiarize these persons with the Personal Data Processing Policy of the Platform.

3.5. In relations with the Offeror, the Supplier acts as an independent legal entity. In this case, the Supplier is not an employee, agent, joint venturer or partner of the Offeror, except that the Offeror is acting as a collection agent. The Offeror is not responsible for actions to promote the Supplier's Activity and does not manage it. The Supplier acknowledges that it offers services on its own initiative and independently determines their time, place, price and conditions.

3.6. When the Supplier determines the price of the proposed Activity, this price cannot be set higher than the prices of similar services provided by the Supplier outside the Platform. In the event that the fact of overestimation of the cost of the Activity by the Supplier on the Platform is established, the Offeror has the right, at its discretion, to take effective measures against the Supplier, since these actions are gross violations of the Platform Terms and the Offeror has the right to apply sanctions, up to suspension of the placed Activity, blocking, or deleting the account Supplier.

3.7. The platform provides tools for setting up and managing Activities. The Activity must contain complete and accurate information about the Supplier's offer, its price, other commissions and additional services provided by the Supplier, as well as the rules and requirements applicable to the Buyer. Provider is responsible for keeping the data (including availability and dates) and content (such as an image or photo) in their Activity up to date. If the Activity is terminated, The Provider undertakes to remove the Activity from publication on the Platform (by changing the status to "Not published") within the next 12 (twelve) hours from the moment the Activity is no longer relevant.

3.8. The Supplier will take out appropriate insurance (if any is assumed or required by applicable law) for its services and agrees to familiarize the Buyer with the terms of the policy (if necessary), including details of insurance coverage and exclusions. Only one offer is allowed per Activity, but there may be multiple Activities at the same address if the Provider offers several different Activity options.

3.9. The Provider must understand and comply with all laws, rules, regulations and terms of contracts with third parties in relation to the Activity, and provide the Activity only in accordance with the requirements of applicable law. The Supplier undertakes to independently determine its obligations and process personal data of Buyers and other persons in accordance with applicable privacy laws and these Terms, including the Privacy Policy.

3.10. The position (rating) of Activity in the search results on the Platform depends on many factors, including, but not limited to, the following parameters:

3.10.1. search parameters specified by the Buyer (for example, duration of the trip, price range, etc.);

3.10.2. characteristics of the Activity (for example, price, free dates in the calendar, number and quality of photos, reviews, type of Activity, rating of the Supplier, lifetime of the Activity, average popularity among Buyers);

3.10.3. Booking convenience for Buyers (for example, the history of Buyers' service and cancellation of Supplier's bookings);

3.10.4. Buyer's preferences (eg, previous trips, saved Activities, Buyer's location when searching).

3.11. The Supplier undertakes to maintain a high level of communication accessibility in relation to its Activity, including but not limited to maintaining polite and respectful dialogues, providing timely responses to the Buyer's requests, etc. The Provider reserves the right to temporarily suspend, unpublish, block or delete an Activity that receives a low rating (rating below 3.0) for 2 months, or violates other conditions of this paragraph.

3.12. The Supplier undertakes to provide feedback to the Buyer about booking the Activity within the first 10 (ten) minutes. The Supplier's response time to the booking affects the positioning of this Activity in the general list of Activities on the Offeror's Platform. Prolonged lack of response to Users is a potential reason for refusal to visit the Activity, as a result of which the joint reputation of the Offeror and the Supplier suffers, at the same time, this is reflected in the financial results. The Offeror takes care of the emotional, psychological comfort of the Users and monitors the response time of the Suppliers. In the event of a repeated delay in responses from the Supplier to the User and / or refusal to confirm the reservation by the Supplier, The Offeror has the right to remove from publication and / or suspend the Supplier's account at its sole discretion.

3.13. The Offeror undertakes to provide the Provider with the Platform for use for the purposes provided for in these Terms.

3.14. In order to verify the Supplier, the Offeror, at its discretion, may request the provision of a license, certificate and any other document directly or indirectly related to the Activity before the approval of the publication of the Activity at its discretion. In case of refusal, non-submission or unreasonable delay (more than 48 hours from the moment of the Offeror's request) in providing the documents requested by the Offeror, the Offeror has the right to refuse the Supplier to place the Activity until the actual provision of the requested documents.

3.15. By registering an account on the Platform, the Supplier agrees to receive advertising messages from the Offeror sent to the Supplier's contact details (email address, phone number, personal account) contained in the account. The Supplier has the right to refuse to receive advertising messages at any time by notifying the Offeror through the Personal Account, or by sending a corresponding application to the Offeror's e-mail.

3.16. The decision of the Offeror to refuse the Supplier to place the Activity or remove the Activity from publication is final, disputed and not subject to change.

4. Requirements for the content of the Activity

4.1. The description must be accurate and the Buyer must fully understand at the time of booking what to expect from the Activity. It is necessary to clearly describe what the Buyer will do, the exact coordinates (address) of the meeting place and the address of the Supplier; what is specifically included in the price, what is provided for free, what is provided for an additional fee; what you need to take with you; the exact details of the cancellation; exact date and time of the Activity; price per guest; minimum age and other parameters set by the Supplier's Personal Account. It is prohibited to use text mentions and any links to third-party services, websites, names of organizations, the use of logos, phone numbers, other contact information, confidential information in the description of the content of the Activity without the consent of the Offeror.

4.2. Gallery of photos Activity and video. The first image is the cover of the Activity, it is the one that is displayed in the list of all Activities. Other photos are displayed on the page of the Activity itself in the gallery. The minimum required number of images for one Activity - 5 units, fewer images may be the reason for removing the Activity from publication. The images must be different and dissimilar, at least one of the images must contain a person (this can be the Supplier himself, his employees, or the Buyer, while the Supplier guarantees consent to the publication of this image, otherwise the image may be deleted upon contact Buyer to withdraw consent), the publication of unnatural images is prohibited, only images with a horizontal orientation without black and white filters are allowed to be used, it is forbidden to superimpose text or logo on images, or the address of the Supplier's website and other persons, it is forbidden to use collages of several images in one, it is not allowed to publish photos with poor quality, blurry, stretched, distorted, etc., the minimum resolution size is 1024 x 720 pixels at 72 dpi. Images must correspond to the subject of the published Activity. Video materials are added at the request of the Supplier in accordance with the technical capabilities offered on the Platform. By posting any image/photo or video, Supplier warrants that it is free from and does not infringe the rights of third parties, including copyrights, trademarks, patents, trade secrets, moral rights, right of privacy, right of publicity or any other intellectual or other right. property.

4.3. Only offers with Activities that have a specific plan can be placed on the Platform. Activities with indefinite continuation are not allowed. For example, it is forbidden to use the phrases: "and then we'll see", "the day will show", "how it goes", etc., or "we'll go on a boat ride or visit a theater of our choice".

5. General requirements for the Supplier

5.1. The Supplier must approve booking requests at every opportunity and demonstrate its willingness to cooperate promptly with new Buyers. If the Supplier is no longer able to accept Buyers, then he is obliged to unpublish the Activity in advance (by changing the status to "Not published") and activate it again (by changing the status to "Published") when he has such an opportunity, so as not to create situations with a large number of cancellations.

5.2. The Supplier is obliged to promptly respond to messages from Buyers, maintain a high frequency of responses. Successful Suppliers get more Buyers with an average response time to an initial message of up to 1 minute.

5.3. It is in the interests of the Supplier to avoid cancellations of the booking, as there is a high probability that the reapplied User will no longer order the Activity, the Provider of which canceled the booking on his own initiative, remembering the cancellation as a bad experience and a violation of his plans.

5.4. The Supplier is obliged to respond to the feedback, maintain the high quality of the services provided, offer the best solutions for the brightest experience of the Buyers, strive to receive positive feedback and write a response message to each feedback about its Activity.

5.5. It is forbidden to publish Activities related to direct political actions (campaigning, protests, fundraising, etc.), as well as promoting or in any way mentioning drugs and their distribution, as well as other prohibitions in accordance with the norms of the current legislation.

5.6. Activities that contain, directly or indirectly, scenes of a sexual nature, nudity, or other similar content must have a strict restriction indicating the age of 18+ in accordance with the requirements established by legislation. The publication of such Activities is carried out at the discretion of the Offeror and only if it is permissible by the norms of the current legislation. Content containing pornographic photos or videos is not allowed.

5.7. Unwanted content for publication and proposed Activity is defined as the following: images of scenes of violence, objects depicting physical harm, with the exception of objects of cultural or historical significance. The publication of any kind of content indicated or not specified in this paragraph is at the discretion of the Offeror and may be unpublished, blocked or deleted without notice.

5.8. In case of refusal to post or removal from the publication of the Activity, due to the inadmissibility or non-compliance of the Activity with the terms of these rules, the Supplier has the right to request from the Offeror an explanation of the reason for removing the publication or blocking it on the Platform.

5.9. The Supplier undertakes to conduct a dialogue with the User until the moment of payment only in the Platform chat.

5.10. The Supplier undertakes to inform the Buyers of all risks associated with the acquisition of the Activity, as well as all other requirements for Consumers when using the Activity, such as the minimum age, related skills, level of training or other requirements, the availability of special equipment, the availability of life and health insurance, and also provide other information necessary and sufficient for the Buyer to participate in the Activity (including information about visas, dress code, equipment, special certification or licenses, etc.).

5.11. The Supplier is solely responsible to third parties and / or executive / legislative authorities in terms of compliance with the safety and health requirements of each Buyer, including:

5.11.1. ensure that the Buyer wears personal protective equipment and / or maintains social distance in accordance with applicable law and the requirements of local authorities, unless otherwise excluded by other circumstances;

5.11.2. ensure that the Buyer is given the opportunity to wash his hands or use a sanitizer, sanitize equipment after each Buyer (furniture, paraphernalia, other accessories, etc.);

5.11.3. prohibition to guarantee complete protection against any virus, the indication that the Supplier adheres to additional security measures is allowed.

5.12. The Supplier independently places information about the rules for the return of funds and cancellation of the Activity on the Activity page. If the Supplier has not posted the relevant information on the procedure for canceling the Activity and refunding funds for canceling the Activity, then the refund to the Buyer is carried out by the Supplier in accordance with the terms of the Refund Policy.

6. Prohibitions in interaction

6.1. It is forbidden to distort any data when filling out a profile, the account owner is obliged to provide reliable and accurate information to confirm identity, it is not allowed to upload fake photos or images and / or information that do not correspond to reality.

6.2. It is forbidden to request payments, or face the fact of an unexpected charge, if this requirement was not published in the description of the Activity or discussed before the time of payment for the reservation by the Buyer.

6.3. The Supplier is prohibited from demanding payment outside the Platform in any form of its manifestation, including the inducement of the Buyer to pay bypassing the Supplier, except as described in the Activity itself, such as: resort fee on the spot, deposit for renting additional equipment, cleaning fee, fee for provision of individual items of use on request and, if applicable, fees for unexpected transfers to the destination, fees for the maintenance and care of a pet (the list is not exhaustive).

6.4. It is forbidden to make false accusations, complaints and claims in order to obtain monetary or other benefits; Information communicated about incidents must be reliable and accurate.

6.5. Direct or indirect threats to another person for gain, as well as any other form of extortion, are prohibited.

6.6. It is prohibited to use offensive language, threats, manipulation, abuse when handling and communicating with the representatives of the Offeror, otherwise the Offeror reserves the right to completely terminate the interaction with the Supplier on any issues, including suspension of the operation and operation of the Platform and other own services.

7. Payment for services and reporting

7.1. The Offeror is the Supplier's agent only in terms of arranging settlements between the Buyer and the Supplier, the Offeror has the right to charge Service Fees from the Supplier for the provision of services under this Agreement, which consist in ensuring the operation of the Platform, granting the right to use the Platform, as well as for ensuring information and technological interaction between the Buyer and Supplier.

7.2. The service fee is 15% (fifteen percent) of the total cost of the sold Activity (including additional services provided by the Supplier to the Buyer). The amount of the Service Fee, in the amounts specified in this clause, is included in the price of the Activity, and is considered agreed by the Supplier from the moment the Activity is placed on the Platform. When the Supplier uses currency other than the Currency of the Offeror, the Service Fee is charged from the cost of the Activity multiplied by the floating exchange rate of the Supplier's convertible currency to the Currency of the Offeror at the bank's rate of the Offeror without taking into account the commission added by the Offeror for currency conversion at the time of making the Payment. The Offeror does not collect remuneration from charitable projects with appropriate agreement.

7.3. The Offeror has the right, at its discretion, to unilaterally change the cost of remuneration for the provision of the service of using the Platform. An increase in the cost of remuneration is possible no more than once a year and no more than 3 (three)%. The Offeror notifies the Supplier about the change in the cost of remuneration by publishing the relevant information in the Supplier's personal account on the Platform.

7.4. In case of disagreement with the application of the new remuneration rates of the Offeror, as well as with other changes made by the Offeror, the Supplier has the right to refuse to execute this Agreement. At the same time, the Supplier loses the right to be published on the Platform and is obliged to independently remove all its Activities from publication (by changing the status to "Not published") in accordance with clause 12.2. Agreements.

7.5. The provided information services of the Offeror are considered to be provided by the Offeror after 3 (three) calendar days after the date of the service (visiting the Activity by the Buyer), subject to the occurrence of circumstances in which the Buyer does not file claims against the Supplier with respect to the purchased Activity.

7.6. Subject to the occurrence of the circumstances set out in clause 7.5. of the Offer, the Offeror transfers funds to the Supplier's settlement account within the next 5 (five) working days, minus the amount of the Offeror's Service Fee when placing the Activity by the Supplier in the Currency of the Offeror, and when placing the Activity by the Supplier in the currency other than the Currency of the Offeror - minus the Service Fee of the Offeror, excluding a commission for currency conversion.

7.6.1. When the Supplier uses the currency to determine the cost of the Activity, the cost of the Activity at the time of the acquisition of the Activity by the Buyer is fixed in the currency of the Activity Supplier, while accepting payments from the Buyer is carried out exclusively in the Currency of the Offeror.

7.6.2. If the currency chosen by the Supplier differs from the Currency of the Offeror, the amount of the Payment is formed by multiplying the value of the Activity by the floating exchange rate of the Supplier's convertible currency to the Offeror's Currency at the rate of the Offeror's bank, with the addition of a commission for currency conversion and with the subsequent application of rounding this currency up.

7.7. The date of fulfillment of the obligation to transfer funds to the Supplier for the Activities implemented on the Platform is the day the funds are debited from the settlement account of the Offeror.

7.8. Activities are subject to 100 (one hundred) % prepayment by the Buyer of the cost specified by the Supplier in the Activity.

7.9. The Provider is obliged to accept payment for the Activity only through the Platform. If the prepayment for the Activity is received by the Supplier bypassing the Platform, this action is regarded as a gross violation of this Offer. The Offeror has the right to block the violator's account at its own discretion without prior notice and without the right to restore it, while both the account (personal account, account) of the Supplier and the Buyer who violated this Offer may be blocked.

7.10. Each Supplier that has published the Activity, by this action in accordance with this Offer, appoints through the Offeror the Operator as its agent for making payments solely for the purpose of receiving funds from the Buyers purchasing its services.

7.11. The Supplier agrees that the payment made by the Buyer through the Operator is equal to the payment made directly to the Supplier, undertakes to provide the paid services to the Buyer in the manner agreed in the Supplier's Activity. The Supplier is notified that the Operator may return the funds to the Buyer in accordance with the requirements of the law. The Supplier understands that the Operator's obligation to transfer the Payment is conditional on the successful receipt of the relevant funds from the Buyer. The Operator guarantees the transfer of the Payment only in the amount in which it was successfully received by the Operator from the Buyer.

7.12. The Supplier agrees that the Offeror and the Operator are not a party to the agreement between the Supplier and the Buyer, but act as a limited liability collection agent on behalf of the Supplier, and the Offeror only provides the Supplier with the services of posting information about the Activities. After the transfer of funds to the Operator, the Buyer's obligation to pay for the Supplier's services for the agreed amount is considered fulfilled.

7.13. After the Operator receives funds from the Buyer for the purchase of the Activity, the Offeror changes the status of the Activity order in the Supplier's Personal Account from "Awaiting payment" to "Paid", thereby informing the Supplier about the payment made by the Buyer.

7.14. The Offeror has the right to temporarily and subject to the legitimate interests of the Suppliers, limit interaction with the Operator to perform technical work that ensures the proper or improved functioning of the Platform services.

7.15. The Offeror 1 (once) once a month, before the 10th day of the month following the reporting one, provides the Supplier with a report provided in electronic form in the Supplier's Personal Account and / or to the Supplier's e-mail, signed by the Offeror's electronic signature, which indicates the amount of money funds transferred to the Supplier for the implementation of Activities on the Platform and the amount of the Service Fee of the Offeror for the reporting period.

7.16. The Report sent to the Supplier is subject to review within 3 (three) working days from the date of its receipt. If there are no reasonable objections to the Report from the Supplier within 3 (three) working days from the date of its receipt, the Report is considered accepted by the Supplier without any comments, which indicates its unconditional acceptance and the absence of any objections. The report has the force of the Service Act.

8. Responsibility of the Supplier

8.1. The Provider is solely legally responsible for understanding and complying with all laws, regulations and requirements that may be applicable to the Activity. Obtaining all necessary licenses, permits or registration documents to conduct the Activity. Compliance with any agreements between him and any third party in relation to the Activity.

8.2. The Supplier is personally responsible for any illegal content or other information that it uploads or otherwise makes public (publishes) on the Platform.

8.3. The Supplier undertakes, on its own and at its own expense, to resolve disputes and settle the claims of the Buyer and/or third parties regarding the performance of the Activity, or to compensate for losses (including legal costs) caused to the Offeror in connection with claims and lawsuits, the basis for which were the actions or inaction of the Supplier when using the Platform. In the event that the content, form and / or placement of the Supplier's information on the Platform was the basis for presenting instructions to the Offeror for the payment of penalties by state bodies, The Supplier undertakes to immediately, at the request of the Offeror, provide all the requested information regarding the placement and content of information on the Platform, assist the Offeror in settling orders, and also reimburse all losses (including the cost of paying fines) caused to the Offeror as a result of the presentation of orders.

8.4. During the Activity, the Supplier is responsible for the life and health of the Buyer and the consequences of causing harm to both the life and health of the Buyer and his property, unless he proves that the Buyer and / or third parties are guilty of causing such harm and the inability to prevent such damage on his own harm. The Offeror is not responsible to third parties involved by the Supplier for the implementation of its Activity.

8.5. The Supplier shall be solely responsible for its purchase of any supplies, including provisions, vehicles, venues and other materials (hereinafter referred to as the "Tools") necessary to conduct or participate in the Activity. The Supplier is solely responsible for ensuring that the Tools used in the Activity are in working order and comply with all laws governing safety, equipment, inspection and serviceability. Unless otherwise provided by law, you assume the entire risk of damage to or loss of the Tools.

8.6. In the event of a failure of a vehicle, equipment, etc. provided for the Activity, the Supplier is obliged to provide the Buyer with similar equipment, inventory, etc. at your own expense.

8.7. The Provider is not responsible for the completeness and quality of the services provided by the Activity. In the event that the Offeror receives a claim from the Buyers, these claims are redirected to the Supplier. The Supplier is obliged to respond to such claims in a timely manner and take all necessary measures to resolve the dispute with the Buyer.

8.8. If the Offeror reveals any facts of violations by the Supplier of the Terms of this Agreement, the Offeror may involve the Supplier in paying a fine equal to 20 (twenty) times the arithmetic average of all tickets placed by the Supplier on the Activity Platform for each identified case.

8.9. If the Supplier has not started providing the Activity after 30 minutes after the appointed time, the Buyer has the right to demand a refund, provided that the Buyer refuses to participate in the Activity. Similar grounds for a refund are:

8.9.1. Changes made by the Supplier to the Activity after the booking and/or payment for the Activity by the Buyer;

8.9.2. The Activity contains elements of actions or circumstances of a threat to safety or health (not previously specified) that affect the Buyer's participation in the Activity;

8.9.3. The Provider was unable to host the Activity due to technical issues such as audio or video.

8.9.4. The amount of the refund is set by the Offeror at its own discretion, depending on the problem, the individual situation and / or the Complaint, but cannot exceed the amount of the actually paid Activity. The Offeror allows reimbursement of funds to the Buyer at its own expense, while the Supplier undertakes to pay the Offeror all costs associated with the reimbursement (return) to the Buyer of the corresponding amount within 10 (ten) days from the date of the request from the Offeror, which does not cancel or replace grounds for issuing a fine to the Supplier. In order to dispute the situation, the Supplier must inform the Offeror in writing about this and provide confirmation (including photographs or other evidence) of its grounds to dispute this problem.

The Offeror strongly encourages the Suppliers to make every effort to amicably resolve the problem with the Buyer directly before challenging his claim for a refund, fines or other compensation.

9. Responsibility of the Offeror

9.1. The Offeror is responsible for transferring funds to the Supplier (minus the Offeror's remuneration) to pay for the Activity purchased by the Buyer in accordance with the current legislation of the Republic of Slovenia.

10. Cancellation

10.1. The Offeror tries to protect the interests of the Buyers. The Buyer has 24 hours from the time of visiting the Activity and discovering any problem to open a Complaint, request a full or partial refund of the money paid and / or cancel the reservation, dispute the payment or resolve any other problem. When opening a Complaint, the party must have information confirming the problem (photo, video or other written or material evidence). The buyer must not be the cause of the problem - in this case, further consideration and satisfaction of the complaint in the form of any compensation may be rejected. When opening a Complaint after 24 hours, the Offeror reserves the right to make a decision for consideration and satisfaction of someone's side at its discretion. The Buyer reserves the right to resolve the issue in court with the Supplier.

10.2. If a positive decision is made in favor of the Buyer during the consideration of the dispute on the return of funds, the Offeror reserves the right to determine the amount of the return at its discretion and returns the paid funds on the next business day after the satisfaction of the Buyer's Complaint.

10.3. In case of no response and return of funds from the Supplier within 10 (ten) working days, the Buyer has the right to file a complaint directly with the Offeror upon presentation of written evidence of contacting the Supplier. Correspondence in the Platform chat can serve as such evidence.

10.4. Cancellation of a booking and / or paid Activity at the initiative of the Supplier is possible only for valid reasons (in the event of force majeure), for example, in case of a security threat (military actions, rallies, riots, explosions, uprisings, riots, civil unrest, epidemics, pandemics) or extremely adverse weather conditions (cataclysms, natural disasters, volcanic eruptions, tsunamis, storms, hurricanes, tornadoes) due to which the Activity becomes legally impossible or illegal and which cannot be foreseen at the time of booking. In turn, the Supplier guarantees a full refund to the Buyer. Repeated cancellations of the booking by the Supplier without good reason may be regarded as dishonest actions and cause the Activity to be removed from the publication, the Supplier's account to be deleted or blocked at the discretion of the Supplier. In case of cancellation of the booking and/or paid Activity by the Supplier without a valid reason, the Offeror reserves the right, at its own discretion, to apply a fine of up to 40% of the cost of the booked and/or paid Activity. If the Provider cancels the booking and/or the paid Activity by agreeing the transfer with the User and/or the Buyer, the Provider must inform the Provider about this after the cancellation and re-booking and/or payment for the Activity by the User and/or the Buyer.

11. Terms of use of the Platform

11.1. The Supplier must comply with the following rules. He also undertakes not to encourage others to violate or circumvent them and not to assist in this.

11.2. The supplier is obliged:

11.2.1. act with integrity and treat others with respect;

11.2.2. provide reliable information without distorting any facts and details, without passing off their actions as the actions of third parties;

11.2.3. by their actions not to discredit or create a threat of direct or indirect damage to the business reputation of the Offeror;

11.2.4. interact politely and respectfully with Customers;

11.2.5. not to extract any data from the Platform, including by copying or storing such data using technical means, not to hack technologies that ensure the operation of the Platform, not to provide unauthorized access to it and not to disrupt its operation;

11.2.6. not use bots, crawlers, web scraping programs and other automated means to collect data or other content, as well as to access them and perform other actions on the Platform;

11.2.7. hack, delete, damage or otherwise attempt to bypass the security mechanisms or technology used to secure the Platform and its content;

11.2.8. not decipher, decompile, disassemble the software or hardware used to provide the Platform, or reverse engineer their technologies;

11.2.9. not take actions that could damage or adversely affect the performance or proper functioning of the Platform;

11.2.10. use the Platform only in accordance with these Terms or other agreement with the Offeror;

11.2.11. use the Buyers' personal data only to the extent necessary to carry out transactions using the Platform in accordance with these Terms;

11.2.12. not use the Platform, its tools for exchanging messages and personal data of Buyers to send advertising information without their express consent;

11.2.13. use the content presented on the Platform only to the extent necessary to use the Platform as a Provider;

11.2.14. solicit, make or accept bookings or payments outside of the Platform to avoid paying fees and taxes or for any other reason;

11.2.15. without the consent of the Offeror, do not use, copy, demonstrate, duplicate or reproduce the platform or its content, corporate identity, as well as the structure or design of the pages;

11.2.16. not use without permission the name, logo, corporate identity and trademarks of the Platform;

11.2.17. not use or register domain names, social media accounts, trade names, trademarks, trade dress, logos and other means of identification that are similar to the trade dress of the Platform.

12. Modification of contractual terms

12.1. The Offeror reserves the right to unilaterally make any changes to the Offer by posting the Offer on its Platform without prior notice to the Supplier.

12.1.1. The current version of the Offer is posted and updated on the Offeror's website at https://qvedo.com with the date of the last update at the top of the first page of the Offer.

12.1.2. The Supplier is obliged to independently monitor the updates of the Offer.

12.2. The Supplier has the right to refuse to accept the changes made to the Offer. In this case, the Supplier loses the right to be published on the Platform and is obliged to independently remove all of its Activities from publication and stop using the Platform.

12.2.1. In the event that the Buyer booked the Activity with the Supplier before making changes to the Terms of the Offer and the Supplier does not intend to accept the new Terms in the future, the Supplier is obliged to provide the Activity in accordance with the rules in force at the time of booking the Activity.

12.3. If, after making changes to the Offer, the Supplier continues to use the Platform (without removing the Activity from publication - changing the status to "Not published"), then it is considered that the Supplier has read and accepted the terms of the Offer.

13. Termination and suspension of contractual relations

13.1. The Supplier has the right to terminate this Agreement at any time by sending a notification to the Offeror by e-mail and previously unpublishing all of its Activities.

13.2. The Offeror has the right to unilaterally terminate this Agreement at any time and delete the Supplier's account without prior notice, for any reason sufficient in the Offeror's opinion or by sending him a notification to the Supplier's e-mail or using other contact details specified during account registration. The Offeror also has the right to terminate this Agreement and terminate access to the platform at any time and without prior notice if the Supplier has violated any provisions of the Offer or applicable law, or if the Offeror reasonably believes that termination is necessary to protect its own rights and legitimate interests, as well as the rights and legitimate interests of Buyers and third parties.

13.3. If the account and/or Activity is inactive (authorization is not performed in the Supplier's Personal Account, or the publication status of the Activity is "Not published") for more than 180 calendar days, the Offeror has the right to cancel (block, delete) the corresponding one without prior notice to the Supplier.

13.4. The Offeror has the right to take any action that it deems reasonably necessary to comply with the requirements of the law, the decision or order of the court, the instructions of law enforcement, administrative or government authorities.

14. Duration of the Agreement

14.1. The Agreement shall enter into force from the moment the Offer is Accepted, when the Supplier has carefully read it and clicked on the "Continue" button in the place where the phrase is indicated: "By clicking "Continue", you accept the terms of the Public Offer and confirm that you have read, understood and agree to the Terms in full". By this conclusive action, the Supplier agrees to receive access to the Platform (for example, to create an account, publish Activities and conduct activities) and is valid until the Agreement is terminated and all obligations of the Parties in accordance with these Terms are fulfilled.

15. Dispute Resolution

15.1. All disputes and disagreements between the parties are resolved through negotiations. If, after negotiations, the parties have not resolved their dispute, the initiating party sends a Claim, which must be considered by the other party within 10 business days.

15.2. If the parties are unable to settle the dispute arising from negotiations, the initiating party is obliged to transfer it to the relevant branch of the Civil Court of Thailand.

15.3. The parties may agree to refer the dispute to the Arbitration Court, however, for this they are required to additionally conclude an arbitration agreement.

15.4. The Agreement shall be governed by and construed in accordance with the substantive law of the Republic of Slovenia without regard to its conflict of laws rules.

16. Final provisions

16.1. All issues that are not reflected in this Agreement are governed by the legislation of the Republic of Slovenia.

16.2. This Agreement is drawn up in electronic form and has the legal force of an agreement drawn up in simple written form on the basis of the legislation of the Republic of Slovenia, and is equivalent to an agreement signed by the parties.

16.3. The interaction of the parties is carried out exclusively through the Secure Pages of the Platform, at https://my.qvedo.com and/or by e-mail support@qvedo.com with the subject line "For legal entities. department".

16.4. This Agreement has the same legal force for both parties, if the Supplier has agreed to the emergence of legal relations between him and the Offeror by clicking on the "Continue" button in the place where the phrase is indicated: "By clicking" Continue ", you accept the terms of the Public Offer and confirm that have read, understood and agree to the Terms in full.

16.5. The Parties agree that any messages sent by the Parties to each other using the Secure Pages of the Platform and / or by e-mail are equal to written documents signed by the Parties in person and have the same legal value.

16.6. In the event of disagreements between the Parties, the information recorded using the technical means of the Platform shall take precedence in resolving such disagreements.

16.7. All changes to this Agreement, as well as other agreements between the Parties, correspondence between them, notifications and appeals are carried out exclusively in English or Thai.

16.8. The Parties guarantee that they use the Platform in accordance with the terms and conditions of its use, information about them on the Secure Pages of the Platform is reflected correctly and completely, they act under their own, not fictitious names, all actions performed on the Platform under the Supplier's account are performed by him personally or by authorized persons, are binding and legally valid for the Parties.

17. Offeror's details:

QVEDO d.o.o.

Ob dolenski zeleznici 12, 1000, Ljubljana, Slovenia

Tax number: 49961055