Service agreement (offer)

Republic of Slovenia, Ljubljana

Date of placement 01.06.2023

Date of entry into force 01.06.2023

The Offer governs the relationship between the Buyer and the Supplier related to the provision of services for conducting Activities placed by the Supplier on the Platform, while QVEDO d.o.o. (hereinafter referred to as QVEDO) is not a party to the agreement, QVEDO is the Supplier's agent in part organization of payment acceptance from Buyers. QVEDO through the Platform provides the Supplier with information services for a fee and acts as an agent in terms of making payments for the services provided by the Supplier. The Supplier offers the Buyer to conclude an Agreement for the provision of services for conducting Activities available for booking and payment on the Platform, on the terms and conditions set forth in the offer. This offer is valid for the period of posting information on the Supplier's Activity Page and the availability of its order on the Platform.

Terms

The following terms are used in this Offer:

Platform - a website and/or a mobile application on the Internet information and telecommunications network that allows Users to purchase Activities from Suppliers, as well as negotiate, conclude transactions and make settlements with Users who intend to purchase or have acquired an Activity.

Activity is an event, activity, tour or service presented on the Platform, including, but not limited to, the mobile application, website https://qvedo.com/ and other platforms.

Provider - the main organizer of the Activity, which publishes and owns the Activity, manages all valid settings for the Activity, there can be only one.

Participant (s) - a person (s) who has the right to attend the Activity paid for by the Buyer, if there are the corresponding number of tickets purchased for him (s), who under no circumstances has the right to a refund.

Buyer - a person (User) who paid for the Supplier's Activity.

Payment is a payment from the Buyer to the Supplier for the Activity.

Transaction is a civil law transaction concluded between Buyers and Suppliers using the Platform.

Operator - a money transfer operator, a paying agent acting on the basis of an agreement concluded with QVEDO to ensure settlements between Buyers and Suppliers on concluded transactions.

The currency of the Offeror is Euro, in which the Payment is made.

A floating exchange rate is an exchange rate regime in which the denomination of a currency depends on and fluctuates with the foreign exchange market.

1. Acceptance

1.1. Before paying for the order, the Buyer must carefully read the terms of the User Agreement and this Agreement. The buyer is not entitled to place an order if he does not agree with the specified offer.

1.2. The contract is considered concluded (offer acceptance) from the moment when the Buyer paid the order to the Supplier.

2. Subject

2.1. The Supplier undertakes to provide services for conducting the Activity (hereinafter referred to as the "Services") in accordance with the order, and the Buyer undertakes to accept and pay for the Services.

2.2. QVEDO undertakes to accept the order, transfer it to the Supplier and accept payment for the Activity from the Buyer.

2.3. The Supplier and the Buyer agree that QVEDO and the Operator are not a party to the Contract between the Supplier and the Buyer, but act as a limited liability collection agent on behalf of the Supplier, and QVEDO provides the Supplier with services for posting information about Activities.

3. Financial conditions

3.1. The ticket price is indicated on the Supplier's Activity page.

3.2. The Supplier has the right at any time before the Buyer sends an order to unilaterally change the cost of the Activity ticket and additional services provided by the Supplier.

3.3. The total cost of the order is the sum of the prices of the Activity tickets included in it and additional services provided by the Supplier.

3.4. From the moment the order is sent, the cost of the ticket for the Activity in the order is not subject to change.

3.5. The Buyer pays for the order before the start of the Activity on the terms specified on the Activity page. Prepayment is 100% of the cost of the Activity and additional services.

3.6. After the transfer of funds to the Operator, the Buyer's obligation to pay for the Supplier's services for the agreed amount is considered fulfilled.

3.7. After paying for the Activity in the mobile application and / or the Buyer's personal account, an order is formed in the graphic form of a ticket for the purchased Activity, which the Buyer has the opportunity to print independently and / or present electronically to the Supplier before the Activity.

3.8. When the Supplier uses the national currency to determine the cost of the Activity, the cost of the Activity at the time of the acquisition of the Activity by the Buyer is fixed in the national currency of the Activity Supplier, while accepting payments from the Buyer is carried out exclusively in the Currency of the Offeror.

3.9. When the Supplier uses a national currency other than the Currency of the Offeror, the amount of the Payment is formed by multiplying the cost of the Activity by the floating exchange rate of the Supplier's convertible national currency to the Currency of the Offeror at the rate of the Offeror's bank, with the addition of a currency conversion fee and with the subsequent application of rounding this currency up.

4. Cancel Activity

How to Cancel an Activity

4.1. The Supplier has the right to reject the Order and send the Buyer a notification about this in the Personal Account and/or the Buyer's mobile application.

4.2. If the Buyer has received a notice of cancellation of the paid Activity, he has the right to:

4.2.1. apply for a refund if the Activity was paid for by the Buyer;

4.2.2. replace the Activity as agreed with the Supplier.

Grounds for refusal to provide services to the Buyer and/or Participant

4.3. The Supplier has the right to refuse to provide the Services to the Buyer and/or the Participant if:

4.3.1. there are signs of the presence of a state of alcoholic, narcotic intoxication or other substances;

4.3.2. behavior before or during the Activity interferes with the Provider's service to him or other participants;

4.3.3. The Buyer and/or the Participant does not meet the requirements specified on the Activity page/in the ticket;

4.3.4. there are no documents and accessories required to participate in the Activity;

4.3.5. due to physical capabilities, the Buyer and/or the Participant will not be able to participate in the Activity;

4.3.6. force majeure has occurred at the venue of the Activity. Such events include: flood, fire, earthquake, storm, soil subsidence, epidemics and other natural phenomena, as well as war or hostilities, an accident, a strike in an industry or region, a decision taken by a government or government body that resulted in the inability to fulfill obligations.

4.4. In the above cases, no refund will be made.

5. The order of refusal of the Activity

5.1. The Buyer has the right to cancel the Activity at any time before its start, as well as during the Activity.

5.2. To cancel the Activity, the Buyer must contact the Supplier by sending this refusal and refunding the cost of the paid ticket in the Personal Account and/or the Supplier's mobile application.

5.3. If a positive decision is made to refund the cost of the Activity ticket, such a refund occurs no later than 10 days from the date of the relevant decision.

5.4. Refunds are made to the card used to pay for the Order. The deadlines for the receipt of funds to the Buyer's bank account depend on the issuing bank of the card.

5.5. Information about the rules for the return of funds and cancellation of the Activity is posted by the Supplier independently on the Activity page. If the Supplier has not posted the relevant information on the procedure for canceling the Activity and refunding funds for canceling the Activity, then the refund to the Buyer is carried out by the Supplier in accordance with the terms of the Refund Policy.

6. Responsibility

6.1. The Provider is solely legally responsible for understanding and complying with all laws, regulations and requirements that may be applicable to the Activity. Obtaining all necessary licenses, permits or registration documents to conduct the Activity. Compliance with any agreements between him and any third party in relation to the Activity.

6.2. The Supplier undertakes on its own and at its own expense to resolve disputes and settle claims of the Buyer and / or third parties regarding the performance of the Activity.

6.3. During the Activity, the Supplier is responsible for the life and health of the Buyer and the consequences of causing harm to both the life and health of the Buyer and his property, unless he proves that the Buyer and / or third parties are guilty of causing such harm and the inability to prevent such damage on his own harm.

6.4. The Supplier is solely responsible for the purchase of any accessories, including provisions, vehicles, venues and other materials (hereinafter referred to as "Tools"), required to conduct or participate in an Activity. The Supplier is solely responsible for ensuring that the Tools used in the Activity are in working order and comply with all laws governing safety, equipment, inspection and serviceability. Unless otherwise provided by law, you assume the entire risk of damage to or loss of the Tools.

6.5. In the event of failure of a vehicle, equipment, etc. provided for the Activity, the Supplier shall provide the Buyer with similar equipment at its own expense.

6.6. If the Supplier has not started providing the Activity after 30 minutes after the appointed time, the Buyer has the right to demand a refund, provided that the Buyer refuses to participate in the Activity. Similar grounds for a refund are:

6.6.1. Changes made by the Supplier to the Activity after the booking and/or payment for the Activity by the Buyer;

6.6.2. The Activity contains elements of actions or circumstances of a threat to safety or health (not previously specified) that affect the Buyer's participation in the Activity;

6.6.3. The Supplier was unable to host the Activity due to technical issues.

6.7. QVEDO is not responsible for the order and quality of the Activity and does not guarantee the ability of the Supplier to fulfill the order.

6.8. The Supplier is not responsible for any negative consequences for the Buyer and third parties arising from the Buyer's improper behavior and / or violation of the Supplier's instructions before or during the Activity.

6.9. The Buyer is responsible for the accuracy and completeness of the specified information about himself and / or participants at the stage of booking the Activity with the Supplier and after paying for the Activity.

6.10. The Parties are released from liability for partial or complete failure to fulfill obligations under the Agreement, if this failure was the result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the Party could neither foresee nor prevent by reasonable measures (force majeure).

7. Communications

7.1. To exchange information on the order of the Activity until the moment of payment, the parties can use only the functionality provided by the Platform as communication - the dialogue chat of the Platform itself in the Personal Account and / or mobile application.

8. Procedure for resolving disputes

8.1. All disputes arising from the Agreement shall be resolved by the Parties in the complaint procedure.

8.2. For all disputes arising from the Agreement, the Buyer must contact the Supplier.

8.3. If the Buyer is unable to contact the Supplier, the Buyer has the right to send a QVEDO request to obtain the missing data.

8.4. QVEDO is obliged to consider the request within 30 days and, if it is satisfied, provide the Buyer with the minimum necessary data of the Supplier to resolve the dispute in the complaint procedure.

8.5. The pre-trial claim must be sent by registered mail to the address of the location (place of residence) of the party.

8.6. The buyer can also send a pre-trial claim via the agreed e-mail.

8.7. The buyer can file a claim in accordance with the legislation of the REpublic of Slovenia on the jurisdiction of the dispute no earlier than 30 days from the date of filing the claim.

9. Other terms

9.1. The contract is valid from the moment of acceptance until the moment the parties fulfill their obligations.

9.2. QVEDO reserves the right to make changes to the offer located on the Platform.

9.3. The changes come into force from the moment the new version of the offer is published on the Platform, extending its effect to orders sent by the Buyer after publication.

9.4. The buyer undertakes to track changes independently.

9.5. The procedure for processing and protecting personal data is determined by the QVEDO Personal Data Processing Rules.

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2024 QVEDO - All rights reserved, Accreditation of IT company No. AO-20220629-5832098870-3 dated 06/29/2022, Media - QVEDO Online Edition - EL No. FS 77 - 84054 dated 10/21/2022